At PinenutTech, we want you to be completely satisfied with your purchase. If you receive a defective product, please follow the PinenutTech Return Policy outlined below:

Return Conditions:

– Product must be defective.

– Product must be in its original packaging and in saleable condition.

Return Process:

1. Contact our customer support at email: support@pinenuttech.com or phone number: (+61) 0451561068 to initiate a return.

2. Ship the product to:

   Jeremy Qin

   U2/486 PortRush Road,

   Linden Park, Adelaide, 5065,

   Australia.

3. Include your full name, order number, and email inside the package.

4. You are responsible for return shipping costs, which are non-refundable, except for defective products.

5. Upon receipt and inspection, we will notify you of the approval or rejection of your refund.

6. Approved refunds will be processed within 10 business days. Bank processing times may vary.

Refund Timeline:

We offer you hassle-free returns and refunds within 30 days of purchase under the PinenutTech Return Policy, And:

– Returns must be initiated within 30 days of purchase.

– Refunds are processed promptly upon receiving the returned item.

– It may take up to 10 business days for the refunded amount to reflect in your account.

Damaged Products:

– If the product is damaged upon arrival or there are other issues, contact us immediately. We will assist you in making appropriate arrangements.

Exchanges:

– We accept exchanges for defective products.

– For non-defective exchanges, you will need to cover the shipping costs.

We value your satisfaction and are here to assist you throughout the return and refund process. If you have any questions, feel free to contact our customer support. Thank you for choosing PinenutTech!

Note:

If you purchased a PinenutTech product from a source other than https://pinenuttech.com, please contact the respective retailer for refund inquiries.